Feedback & Complaints

What is a Complaint?

A Complaint is: A formal advice that an incident has occurred, something is not working the way it should, something is inappropriate, or someone is at risk. A serious incident process is required for legal and contractual purposes when a complaint is about a serious incident.

Compassion support services value feedback, including compliments and complaints relating to all aspects of our service and believe that this is an opportunity to evaluate and improve our service and to ensure that participants have the service they expect and are entitled to.

We want to know what we are doing well and what we need to improve.

Participants or representatives can raise a complaint or give feedback to any compassion care services staff member and have their concern addressed within 21 days; Alternatively, they can talk to someone they trust like an independent worker by:

How to Provide Feedback or Make a Complaint

In-person/verbally

Speak to our support provider
Call our complaints management team on: 0432 146 265

In writing

Ask a staff member for a feedback form or complaints form to email to: [email protected]
Write a letter to Compassion Support Services: 80A Iolanthe Street, Bassendean, WA, 6054
Complete the Feedback or Complaints Form below.

How can external agencies help you?

Advocacy Support

An advocate is a person that assist you in raising or filing a complaint a complaint or feedback. We can help you to access an independent advocacy support person if needed. Let us know if you have any preferred communication method we need to consider.

Cares WA secca.org.au This is s a peak body that represents the needs and interest of cares in WA

SECC secca.org.au This is an organisation that supports people with disabilities to learn about human relationship, sexuality and sexual health.

Midlas midlas.org.au This is a community-based agency based in Midland which provides financial counselling, advocacy and legal services to people throughout the Northwest Metro of Perth.

Ethnic disability advocacy centre (EDAC) edag.org.au This is an advocacy organisation for people with disabilities from cultural and linguistically diverse backgrounds in WA.

Office of the public Advocate (OPA) publicadvocate.wa.gov.au This provides information advice and training on guardianship, administration, enduring powers of attorney, and guardianship to protect vulnerable western Australian adults.

People with disabilities WA (PDWA) pwdwa.org This branch provides non legal advocacy to people with disabilities.

With an advocate discuss your concerns with NDIS. See handlining complaints and fixing problems easy to read for assistance – Easy to read.

NDIS Support

At times there are here are limits and restrictions to the services we can provide.

If you feel our investigation findings and resolutions are unreasonable, you can raise your issue with:

Health & Disability Complaints Office (HADSCO)

Telephone: 1800 813 583

Website: hadsco.wa.gov.au

NDIS Quality & Safeguards Commission (NQSC)

Telephone: 1800 035 544 (toll-free number)

TTY employees: 133677

Translating and interpreting service: 131450

Website: ndiscommission.gov.au

Disability Royal Commission (DRC)

Telephone: 1800 517 199